Mercedes-Benz MobiloVan UK keeps you on the safe side wherever you are in the UK or in Europe. In the event of a breakdown, the mobility guarantee provides you with speedy on-site assistance as well as many other useful services such as vehicle recovery or a replacement vehicle. Throughout the UK and Europe you can count on us at any time. 24 hours a day. 365 days a year. We are always close by and can be with you quickly. Our extensive Dealer network, including Europe, makes this possible – with approximately 3,000 authorised Mercedes-Benz Dealers.
Roadside Assistance:Roadside assistance for roadside repairs.
Vehicle Return Service:If after a breakdown or starting problems your vehicle has been repaired at a Mercedes-Benz Dealer, we will return your vehicle to you if you wish – within a radius of 30 miles (50 km) from the authorised Mercedes-Benz Dealer.
Taxi, Public Transport and/or Lift:Mercedes-Benz MobiloVan UK also covers your travel expenses to the airport or railway station – up to £55 (65 euros) for a taxi, public transport and/or lift from the Mercedes-Benz Dealer.
Vehicle Recovery:If the breakdown cannot be dealt with on-the-spot, your vehicle will be recovered to the nearest authorised Mercedes-Benz Dealer.
Replacement vehicle:While your van is being repaired, you can stay on the move for up to three working days with a replacement vehicle*, if necessary. Vehicle model subject to availability.
On-the-Spot Help:Minor roadside repair costs of up to £130 (150 euros) incurred on-the-spot are covered by Mercedes-Benz MobiloVan UK.
Flight/rail Travel:As an alternative to a replacement vehicle, you can also use air or rail travel – we will pay the costs up to £340 (400 euros) per person for one return journey.
Hotel:If you prefer to wait until your van is ready to go again, we will pay the costs for a hotel room with breakfast for you and your passengers for the duration of the repair work – for up to three working days.
*The usual market-based conditions apply (eg. self-service for rental vehicles). Other costs such as service products are not included.
|Technical Breakdowns or starting problems||Minor mishap/driver error||Workshop visits for warranty repairs over 2 hours|
|Roadside assistance to attempt roadside repairs||•||•||-|
|Minor roadside repairs up to £130 (€150) inc VAT||•||•||-|
|Recovery to the nearest Mercedes-Benz service partner if roadside repairs not possible||•||•||-|
|Taxi, local public transport or a lift up to £55 (€65) inc VAT||•||•||•|
|Vehicle return within 30 mile (50 km) radius of the repairing Mercedes-Benz service partner||•||•||•|
(vehicle collection also available)
|Replacement vehicle for up to 3 working days||•||•||•|
|Air / rail travel up to £340 (€400) inc VAT per person (driver and passengers)*||•||•||-|
|Overnight accommodation / hotel including breakfast for a maximum of 3 working days (driver and passengers)||•||•||-|
Valid from 1 October 2012 for vehicles with initial registration on or after 1 October 2012. Up to a maximum of 30 years if serviced by a Mercedes-Benz Authorised Repairer Replacement vehicle subject to availability